Privacy

Effective Date: 26/08/2025
Company Name: The Nanny Approach Limited
Company Registration Number: 16601851
Place of registration: England
Registered Address: 20 Bevelwood Gardens, High Wycombe, HP13 3EZ
Contact Email: nannyapproach@gmail.com

1. Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. What Data We Collect

We may collect and process the following personal data, depending on how you interact with our website:
For Product Sales: First name, last name, full address (including country/region and postcode), phone number, and email address. We also process transaction data related to your purchases.
For General Enquiries: First name, last name, email address, the service you are enquiring about, and any message content you submit.
For Job Applications: First name, last name, email address, the types of positions you are interested in, and a message containing your qualifications and expertise.
For Reviews and Feedback: Testimonials or reviews, but only with your explicit consent.

3. How We Use Your Data

We use your data for the following purposes:
To Process and Fulfil Orders: To process your payment, deliver your order (digital or physical), and communicate with you about your purchase.
To Respond to Your Enquiries: To answer your questions submitted through our contact form.
To Process Job Applications: To review your qualifications and contact you about potential positions.
To Improve Our Services: To analyse website usage and improve our offerings.
To Publish Feedback: To share testimonials or reviews, but only with your specific consent.
For Legal Compliance: To comply with tax, accounting, and other legal obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases, depending on the purpose:
Consent: For processing your job application, publishing customer testimonials, or sending marketing communications. You can withdraw this consent at any time.
Contract: To fulfil our contractual obligations to you when you purchase products or services.
Legitimate Interests: To respond to your general enquiries, to prevent fraud, and to improve our website and services.

5. Sharing Your Data

We do not sell your data. We may share it with specific third-party service providers to help us operate our business. These may include:
Payment Processors: Such as WooCommerce, Apple Pay, Google Pay, Klarna, and other card payment providers, to securely process your transactions.
Website Hosting and Analytics: Providers that help us run and understand our website.
Legal Authorities: If required by law.
All third parties we work with are required to protect your data and only use it for the purposes we specify.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal or accounting requirements.
Contact Form Submissions: Up to 12 months, unless a new interaction or a new legal requirement arises.
Job Application Data: For up to 12 months to allow us to contact you about future opportunities.
Purchase Records: For up to 6 years for tax and accounting purposes.
Feedback: Until you withdraw your consent.

7. Your Rights

Under UK GDPR, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correct: Ask us to correct any inaccurate or incomplete data we have.
Delete: Request that we delete your personal data.
Withdraw Consent: Withdraw your consent at any time where we rely on it to process your data.
Object: Object to us processing your data under certain circumstances.
Lodge a Complaint: If you have concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise any of these rights, please contact us at nannyapproach@gmail.com.

8. Cookies

We use cookies to improve your browsing experience, analyse site traffic, and deliver relevant content and advertising. By using our website, you consent to the placement of cookies on your device as described in our Privacy Policy (see “Cookie Usage” section). You can manage or disable cookies through your browser settings at any time. Some services provided by third parties may also set cookies, and they are governed by their own policies.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Cookie Usage

Our website uses cookies to enhance your browsing experience and to collect information about how you interact with our content. By continuing to use our site, you consent to the use of cookies as described below.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help remember your preferences, improve functionality, and analyse site usage.

Types of Cookies We Use

Essential Cookies – Necessary for core site functions and security. These cannot be disabled.
Analytics Cookies – Help us understand how visitors use our site (e.g., which pages are most popular).
Functionality Cookies – Remember choices you’ve made to provide a more personalised experience.
Advertising Cookies – Used by third-party partners to deliver relevant ads and measure campaign effectiveness.

Managing Cookies

You can manage or disable cookies at any time through your browser settings. However, restricting cookies may affect the functionality of our website.

Third-Party Cookies

Some cookies may be set by third-party services we use, such as analytics and advertising platforms. These third parties are responsible for their own cookie and privacy policies.